International Airport Summit 2024

Speakers

#IARSummit
The Steigenberger Airport Hotel Amsterdam

13th — 14th November 2024

Patricia Vitalis

Patricia Vitalis

Executive Director Schiphol Operations

Amsterdam Airport Schiphol

Schiphol Amsterdam Airport logo

Patricia Vitalis is the Executive Director of Operations at The Royal Schiphol Group and a member of the Executive Team. In this role, she is responsible for ensuring the smooth running of airport operations, including compliance with international and national safety regulations, as well as health, safety, and environmental (HSE) requirements. As the accountable manager, she oversees the airport’s operational safety and plays a key role in reshaping the operating model, placing partnership and collaboration at the forefront. This strategy aims to provide greater control over the quality and performance of chain partners, which significantly contributes to the airport’s overall success.

Patricia was appointed Executive Director Operations in February 2024, following her tenure as Director Airport Operations & Aviation Partnerships. In that role, she was responsible for overseeing safe and efficient airport operations, from day-to-day activities to planning three years ahead. Her work was instrumental in advancing the airport’s operational model towards a logistics-focused system, utilizing data and digital tools to enhance collaboration among stakeholders via the Airport Operations Center (APOC).

Panel Discussion

3.20 pm

How do we cater for an evolving passenger demographic?

As the global aviation landscape continues to evolve, so too do the demographics of air travellers. Airports are seeing more mature travellers, passengers with reduced mobility and families travelling than ever before and as people of different backgrounds travel, they bring with them their own preferences and requirements of how they’d like to travel. Airports are becoming increasingly aware of the need to ensure their airports are inclusive to everyone.

Join us for an insightful discussion as industry leaders and experts delve into the challenges and opportunities associated with meeting the needs of an increasingly varied passenger demographic.

  • Tailor your services, amenities and facilities for different passenger demographics – families, seniors, millennials and travellers with disabilities
  • Insights from demographic data and market research to inform passenger-centric strategies
  • Implement measures to improve accessibility and enhance the travel experience for all
Patricia Vitalis with Schiphol Amsterdam Airport logo
Patricia Vitalis

Executive Director Schiphol Operations
Amsterdam Airport Schiphol

Anurag Shandilya with KSIA logo
Moderator: Anurag Shandilya

VP of Airport Operations
King Salman International Airport Development Company