International Airport Summit 2024

Speakers

#IARSummit
The Steigenberger Airport Hotel Amsterdam

13th — 14th November 2024

Brian Dranzik

Brian Dranzik

Airport Director

Milwaukee Mitchell International Airport

Milwaukee Mitchell International Airport logo

Brian Dranzik is the Airport Director for Milwaukee County where he oversees and directs operations of Milwaukee County’s two airports, Milwaukee Mitchell International Airport (MMIA) and Timmerman Field. Mr. Dranzik’s vision for the airport is to provide a comfortable, convenient, high quality passenger experience.

Under his leadership, the airport has improved customer impressions and reinvigorated a sense of local pride regarding the airport. This has been proven by being recognized as one of the best airports in its class nationwide based on various passenger surveys. Mr. Dranzik has worked to update the airport brand, improved customer amenities, and increased its customer satisfaction scores. This effort includes a complete renovation of the retail and food and beverage concessions blending locally inspired offerings with nationally recognized brands.

In addition, Mr. Dranzik has recently completed a master plan update charting the course for future terminal, landside, and airside improvements. He has met with airline executives advocating for increased air service that has paved the way for both expanding existing carrier service and adding new carriers to new destinations.

Mr. Dranzik has a solid understanding of many of the issues facing airports in America, including the importance of customer service, and strong collaboration with airlines, tenants, service providers, general aviation, and the air travel community at large.

Panel Discussion

4.50 pm

Revolutionising the retail and F&B experience

Airports have evolved from mere transportation hubs to dynamic destinations offering a wide array of retail and food & beverage (F&B) experiences. Join us for an insightful discussion as industry leaders explore innovative strategies, emerging trends and disruptive technologies reshaping the landscape of airport retail and F&B offerings, and share their perspectives on enhancing the traveller experience, driving revenue growth, and staying ahead in a competitive market. Join this session to hear airports discuss:

  • Leveraging data analytics and AI to offer personalised retail experiences
  • Experiential retail and immersive experiences – mobile apps, digital kiosks, and e-commerce
  • Redefine F&B with innovative dining concepts, celebrity chef partnerships, and locally sourced menu offerings
Brian Dranzik with Milwaukee Mitchell International Airport logo
Brian Dranzik

Airport Director
Milwaukee Mitchell International Airport

Tyronia Smith with Hartsfield Jackson Airport logo
Tyronia Smith

Assistant General Manager of Commercial Revenue
Hartsfield-Jackson Atlanta International Airport (ATL)

Nicola Gualandi with Bologna International Airport logo (v2)
Moderator:
Nicola Gualandi

Retail & Advertising Manager
Aeroporto Marconi di Bologna