With a passion for reimagining services, Vickie Lockett has spent over 20 years crafting innovative, human-centred solutions that transform public and private sector experiences. As Founding Partner of +impact, Serco’s advisory business, Vickie leads experience and transformation; a pillar that focuses on improving products and services for people. Vickie’s work spans a diverse range of sectors, including airports, defence, healthcare, employment, and justice and immigration. She has led international airport transformation projects redesigning passenger journeys resulting in enhanced operational efficiency and significant improvements in passenger experience and ASQ feedback. Her passion for data-driven innovation, and expertise in navigating complex systems and engaging diverse stakeholders, ensures impactful, user-cantered solutions that simultaneously address airports’ most critical challenges and deliver commercial growth.
